Useful Information

HQ Toner Introduction

Have all your printing supplies taken care of, with just a few clicks. Our warehouse is stocked with thousands of toner cartridges, solid inks and copier toners, both OEM and compatible. Cartridges are available for over 2,500 different printers, fax & copy machines, and all ready to be shipped today.

At HQ you can find a large number of top quality toner cartridges for laser printers at prices you can't resist.

Shipping & Tracking

At HQ Toner we will safely pack and efficiently ship your selected products to the address you give us.

We use UPS for all deliveries throughout the British Isles.

Standard delivery is within 1-3 WORKING DAYS for items which are in stock and which are ordered before 3 pm. If the item is out of stock, we will inform you of its estimated time of arrival.

You will see the cost of the transport automatically in your order.

Free shipping on everything.

Every time you place an order you can track its progress online.

Nevertheless you will always receive an email informing you of the status of your order.

HQ Toner Guarantee

We want you to be happy with your printer cartridges from HQ Toner.

We want you to be satisfied with both quality and value.

All this is possible because we choose reliable suppliers that manufacture the best quality products.
This also means that every time you order a product you can be sure that you'll be satisfied with the printing quality whether OEM or compatible toner cartridges.

Security

All Credit Card information is passed over a secure connection using the latest encryption technology. When you look at the internet address, you will see that the page starts with 'https' (meaning secure SSL connection). Our system is extremely secure, which means your credit card details are safe. If you still aren't happy with buying online, you can always call us on 02088 167 469 and place your order over the phone.

128-bit Secure Socket Layer Data Encryption

From the moment you or your employees access our website application login screen, the data is protected. Your unique ID and password, as well as all data in the subsequent connection are encrypted with 128-bit SSL, the same level of transaction security currently used by some of the world's largest Web banking and commerce businesses.

We employ a battery of scans and intrusion detection systems (IDS) to identify any vulnerability within our network. We block unauthorised attempts to access our data centre, and we log and investigate any unauthorised connection attempts.

Refund Policy

All returns must be pre-authorised and accompanied by an RMA number, which can be obtained from HQ Toner. Goods returned without authorisation will be refused.

Goods must be inspected upon delivery, and any faults, including missing items, must be reported within 48 hours of receipt.

Any damaged goods must be returned within 14 days of receipt.
Faulty printer cartridges must be returned with a print sample, of the fault, if appropriate.
Accidentally damaged, neglected or misused items will not be accepted for return.
Incorrectly ordered products cannot be returned if the box and/or seal has been opened.

Delivery Schedule

Free UK UPS Delivery Service on Everything.
Standard delivery is within 1-3 WORKING DAYS for items which are in stock and which are ordered before 3 pm. If the item is out of stock, we will inform you of it's estimated time of arrival.

Payment

We accept all major cards, Google Checkout and PayPal.

We have a preferential Terms of Payment for schools, colleges and government facilities.

Contact Us

We’ll reply within minutes in most cases and we aim to clear any backlog within 2 hours if we receive your email between 8 am and 5 pm. 
 
Email: info@hqtoner.co.uk  

Almost all of our customers prefer to order and submit their enquiries online, our Sales and Support lines are open: 8am to 5pm Monday to Friday.

Telephone: 02088 16 74 69
Fax :         02087 48 12 16

Address for Returns and Customer Service correspondence:

HQ Toner Customer Service
Britannia House
11 Glenthorne Road
London W6 0LH

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