Refund Policy

All returns MUST be pre-authorised and accompanied by an RMA number, which can be obtained from HQ Toner. Goods returned without authorisation will be refused.

Goods must be inspected upon delivery, and any faults, including missing items,  must be reported within 48 hours of receipt.

Any damaged goods must be returned within 14 days of receipt.
Faulty printer cartridges must be returned with a print sample if appropriate to the fault.
Accidentally damaged, neglected or misused items will not be acceptable for return.
Incorrectly ordered products cannot be returned if the box and/or seal has been opened.